Premier Training offers a 14 calendar day cooling off period. If you wish to cancel the course and require a refund you must contact Premier Training within the 14 day period and all materials must be returned in a re-saleable condition within 14 days of receipt and the customers’ online account will be terminated. After the 14 day period has passed, no refunds will be given. We will not be able to offer a refund for Sage 50 Accounts or Sage 50 Payroll software if you have registered or activated the software.

If any course materials are damaged or missing the relevant fees will be deducted from the amount refundable. If you have paid or agreed to pay any Awarding Body/Exam Centre fees to Premier Training these fees will still be payable if cancellation of the course has been approved. The P&P paid upon enrolment is non-refundable unless the course materials have not been dispatched to the student at the time of cancellation. Please note the cost of P&P to return any course materials to Premier Training is payable by the student.

The following relates to students who have enrolled onto multiple levels and then wish to cancel one of the levels:

Because you received a discount for enrolling onto multiple levels, the discount will not apply if you subsequently cancel one of the levels. This means that any cancellation will account for the FULL price of the level completed and only the balance of the payment made will be refunded.

If you wish to cancel the course after the cooling off period has ended you are not entitled to a refund and will be required to pay ALL of your instalments as agreed upon enrolment.

The course fees are broken down into percentages of study books, e-learning, My Premier Training Account (MyPTA), administration, course advisor and tutor support. For a full breakdown please contact the course advisor team.