📅 Applications open all year round

Credit Controller and Collector Apprenticeship (Level 2)

A credit control role is essential in helping businesses protect their cash flow, manage financial risk and maintain positive customer relationships. Every sector in the UK and internationally relies on these skills.

This apprenticeship provides the practical foundation you need to begin a successful finance career. You will learn how to monitor and manage customer accounts, resolve queries, and apply financial procedures with confidence and accuracy. You will also gain strong communication skills that are highly valued by employers.

It is an excellent first step into financial roles in both in-house finance departments and specialist collection agencies.

 

Programme at a glance

• Qualification: Level 2 Credit Controller and Collector Apprenticeship
• Duration: Typically 12 months
• Delivery: Blended workplace learning with dedicated 1:1 coaching

Who is it for?

This apprenticeship is designed for individuals at the beginning of their finance journey. It is well suited to those who enjoy working with data and people, and who want a professional role with structure, responsibility and clear progression opportunities.

A positive attitude, good organisational skills and a willingness to learn are more important than prior experience.

Typical job roles

• Credit Controller
• Collections Officer
• Accounts Receivable Assistant
• Finance Administrator
• Customer Accounts Officer
• Debt Recovery Assistant

These positions exist across every industry, offering long-term career stability.

What you will study

This programme combines technical learning with the development of professional behaviours required in a modern finance environment.

Knowledge and skills covered include
• Principles of credit control and debt recovery
• Monitoring customer accounts and identifying overdue payments
• Following financial policies and procedures
• Negotiating payment arrangements and resolving queries
• Understanding legal, regulatory and ethical requirements
• Using finance and CRM systems effectively
• Communicating confidently with customers and colleagues

 

Professional development
• Time management and accuracy
• Working to targets and managing personal performance
• Teamwork and professional conduct

Regular 1:1 coaching supports progress and ensures learning is applied directly within the workplace.

Progression opportunities

This apprenticeship provides an excellent foundation for long-term growth within the finance profession.

On completion, learners may progress to:
• Level 3 Advanced Credit Controller and Debt Collection Specialist Apprenticeship
• CICM Level 3 professional qualifications
• More senior finance and credit roles
• Wider areas such as accounts receivable or risk management

Why choose Premier Training?

Premier Training has extensive experience in supporting learners to build successful finance careers. You will receive high-quality teaching, regular contact with your dedicated coach, and access to flexible learning resources designed to support progress alongside full-time employment.

We work closely with employers to ensure your learning meets business needs and builds the capability to take on greater responsibility.

Contact us

We are here to support both learners and employers through the application process and beyond.

Call: 01469 515444
Email: info@premiertraining.co.uk
Live chat: Available on our website
WhatsApp: 07543 439702

Begin your professional journey.
Start earning. Start learning. Start your future in credit management.