Who is it for?

The Credit Controller and Collector Apprenticeship is designed for individuals at the beginning of their finance journey. It is well suited to those who enjoy working with both data and people, and who want a professional role with structure, responsibility and clear progression opportunities.

A positive attitude, good organisational skills and a willingness to learn are more important than prior experience.

Typical job roles

These roles exist across every industry, offering long-term career stability:

Credit Controller

Collections Officer

Accounts Receivable Assistant

Finance Administrator

Customer Accounts Officer

Debt Recovery Assistant

What you will study

This programme combines technical learning with the development of professional behaviours required in a modern finance environment. The content is designed to be applied directly in the workplace, supported by regular 1:1 coaching.

 

Knowledge and skills you will build

Credit control and collections fundamentals
Learn the principles of credit control and debt recovery, including how to follow procedures and manage accounts effectively.

Monitoring accounts and reducing overdue debt
Identify overdue balances, prioritise actions and use appropriate methods to improve payment outcomes.

Resolving queries and agreeing payment arrangements
Build confidence in handling customer queries, negotiating realistic repayment plans, and keeping clear records of outcomes.

Compliance, ethics and professional judgement
Understand the legal, regulatory and ethical responsibilities that apply to credit control and debt collection activity.

Using systems and data
Develop confidence using finance and CRM systems, and communicating accurate information clearly to customers and colleagues.

Professional development

Accuracy and time management
Build habits that support reliable administration, prioritisation and consistent follow-through.

Working to targets
Learn how performance is measured and how to manage your own workload to meet objectives.

Teamwork and professional conduct
Strengthen communication, professionalism and collaboration across the wider business.

Study Planner – what the programme looks like

To help you plan ahead, the Credit Controller and Collector Apprenticeship is delivered through structured live online sessions, supported by guided self-study and platform-based knowledge checks.

Typical weekly time commitment

Live online session: 1.5 hours

Self-study and knowledge checks: around 2 hours

Live session topics

1) Introduction and the role of credit control
Why credit control matters and where it fits within an organisation.

2) Policies, procedures and products/services
Applying internal processes and understanding what influences credit decisions.

3) Personal work objectives and performance
Setting targets, tracking performance and building confidence through feedback.

4) Risks in credit control and collections
Identifying common risks and understanding the impact on cash flow and customer relationships.

5) Minimising and managing risk
Practical techniques and controls to reduce exposure and improve outcomes.

6) Working in a compliant way
Legal, regulatory and ethical responsibilities in collections activity.

7) Errors, escalation and raising concerns
How to handle issues, follow escalation routes and raise concerns appropriately.

8) Excellent service delivery
Balancing collections with professionalism, customer service and effective communication.

9) Reflective practice and assessment preparation
Building evidence, reflecting on performance and preparing with confidence.

10) End-point assessment
Final preparation and completion of the end-point assessment.

Progression opportunities

The Credit Controller and Collector Apprenticeship provides an excellent foundation for long-term growth within the finance profession.

Progress further in credit management
Many learners go on to a Level 3 Advanced Credit Controller and Debt Collection Specialist Apprenticeship or continue with CICM Level 3 professional qualifications.

Build towards senior roles
With experience, opportunities open up in senior credit positions, accounts receivable, and wider areas such as risk management.

Why choose Premier Training?

Premier Training has extensive experience supporting learners to build successful finance careers through structured training and consistent support.

You will receive high-quality teaching, regular contact with your dedicated coach, and flexible learning resources designed to support progress alongside full-time employment.

We work closely with employers to ensure training is practical, relevant and directly aligned to workplace needs, helping learners take on greater responsibility with confidence.