📅 Applications open all year round

Credit Controller and Collector (Level 2)

Monitor and manage customer accounts, follow financial policies, and help protect an organisation’s cash flow.

Credit management is a vital function in every sector of UK and international commerce. It plays a key role in supporting sales, managing financial risk, and maintaining strong customer relationships — all while ensuring money owed to the business is collected efficiently and professionally.

As a credit controller or collector, you’ll be part of a fast-paced, target-driven environment. You’ll handle high-value accounts, apply financial procedures, and use your knowledge of business regulations and the law to resolve payment issues and reduce risk. The role requires excellent technical accuracy, strong communication skills, and a confident, customer-focused approach.

This apprenticeship provides a strong foundation in credit control and debt collection, preparing you to work in both in-house finance teams and third-party collection agencies.

Register interest
View programme overview
Qualification Apprenticeship aligned to Level 2 Credit Controller and Collector
Duration Typically 12 months (minimum 12 months of learning)
Delivery Blended on-the-job learning with 1:1 coaching

 

Who is it for?

Designed for those beginning their finance journey

This apprenticeship is ideal for individuals starting their careers in finance, administration, or credit management who want to gain valuable business and communication skills.

  • ● Are starting a career in finance, administration, or credit management.
  • ● Enjoy working with data, numbers, and people.
  • ● Thrive in busy, results-driven environments.
  • ● Want to develop both commercial awareness and customer service skills.
  • ● Are looking for a professional role that blends finance with communication.
  • ● No prior experience required – just a willingness to learn and a positive attitude towards targets and deadlines.
Typical job roles

Roles supported by the programme

Credit Controller
Collections Officer
Accounts Receivable Assistant
Finance Administrator
Customer Accounts Officer
Debt Recovery Assistant
Programme overview

What you will study

Apprentices will gain practical experience in credit management, customer accounts, and business finance processes. Learning combines technical knowledge, regulatory understanding, and strong communication skills.

Core learning areas

  • ● Principles of credit control and debt recovery.
  • ● Monitoring customer accounts and identifying overdue payments.
  • ● Understanding and applying company financial policies.
  • ● Managing payment arrangements and negotiating repayment plans.
  • ● Understanding the legal, regulatory, and ethical framework of collections.
  • ● Working with accounting software and financial systems.
  • ● Communicating effectively with customers and internal teams.
  • ● Handling queries and disputes professionally and compliantly.

Professional and personal development

  • ● Time management and organisation.
  • ● Building resilience and managing targets.
  • ● Effective communication and teamwork.
  • ● Professional conduct and accountability.
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Regular 1:1 coaching sessions support skill development and application in the workplace.
Progression opportunities

Where this can take you

After completing the Level 2 apprenticeship, learners may choose to continue their professional journey through further study or advancement in the workplace.

  • ● Progress to the Level 3 Advanced Credit Controller and Debt Collection Specialist Apprenticeship.
  • ● Begin studying for CICM Level 3 qualifications in credit management.
  • ● Move into more senior roles such as Senior Credit Controller, Credit Team Leader, or Collections Manager.
  • ● Transfer skills into related areas such as finance, accounts receivable or risk management.

Start your career in credit management

Build financial and communication skills that open doors across the finance and collections profession.

Contact Us to Get Started

Ready to take the next step in your career?

Whether you’re a learner looking to begin your apprenticeship journey or an employer interested in developing your team, we’re here to help.

📞 Call us: 01469 515444
📧 Email us: info@premiertraining.co.uk
💬 Live chat: Available on our website
📱 WhatsApp us: Search for our number – 07543 439702

Our friendly and knowledgeable team will guide you through the application process, answer your questions, and help you find the right programme for your goals.