Privacy Policy – Premier Books Limited T/A Premier Training

  1. General Information

Premier Books Limited T/A Premier Training (“we”, “us”, “our”) takes your privacy and security seriously. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (www.premiertraining.co.uk), enrol on a course, or interact with us.

This Privacy Policy should be read alongside our Terms and Conditions, which together apply to your use of our website and your My Premier Training Account (MyPTA).

 

  1. What Information Do We Collect?

Personal Data

“Personal data” means any information that can identify you.

We may collect and process:

  • Name, date of birth, gender
  • Contact details (email, phone number, address)
  • Course enrolment information
  • Assessment results and tutor feedback
  • Attendance and engagement data
  • Employer details (where applicable)
  • Communications with us (emails, calls, messages)
  • Information uploaded to MyPTA

 

Information We Collect Automatically

We collect usage data to improve our services, including:

  • Login dates, times, and study activity
  • IP address
  • Website usage (page visits, clicks, video views)

This helps us:

  • Improve performance and availability
  • Enhance learning experience
  • Understand learner needs

 

Information Provided by Third Parties

We may receive personal data from:

  • Awarding bodies
  • Employers (with your consent)
  • Third parties you authorise

 

Financial Data

Payments are processed securely via Worldpay.

  • Card details (e.g. number, expiry date, security code) are entered directly into Worldpay systems
  • We do not store or have access to full card details
  • Payments are processed via secure, encrypted connections

Please refer to Worldpay’s Privacy Policy for further details.

 

  1. How We Use Your Information

We use your personal data to:

  • Deliver your course and provide access to MyPTA
  • Register you with awarding organisations
  • Administer assessments and certifications
  • Provide tutor support and feedback
  • Contact you regarding your studies
  • Process payments and manage billing
  • Improve our services and learning materials
  • Comply with legal and regulatory requirements

Where required (e.g. ULN registration), data is shared securely using encrypted connections.

 

  1. Lawful Basis for Processing

We process your data under:

  • Contract – to deliver your course
  • Legal obligation – regulatory and compliance requirements
  • Legitimate interests – improving services and managing operations
  • Consent – marketing communications

 

  1. Who We Share Your Information With

We only share your data where necessary and relevant.

This may include:

Awarding Organisations

  • Association of Accounting Technicians
  • Sage
  • Chartered Institute of Credit Management

Other Third Parties

  • Employers (with your consent)
  • Tutors and internal staff
  • IT systems and learning platforms
  • Payment providers (Worldpay)
  • Review platforms (e.g. Trustpilot)
  • Regulatory bodies or law enforcement (where required)

We only share the minimum data necessary and ensure appropriate safeguards are in place.

 

  1. Marketing Communications

We will only send marketing communications where you have provided your explicit consent.

You can:

  • Unsubscribe at any time
  • Contact us to withdraw consent

We do not share your data with third parties for their own marketing purposes.

 

  1. Data Retention

We retain your data only as long as necessary, including:

  • During your course
  • To meet awarding body and regulatory requirements
  • To comply with legal and financial obligations

Data may be retained for audit purposes even after course completion.

 

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

You can also lodge a complaint with the Information Commissioner’s Office.

 

  1. Payment Information

We do not store credit or debit card details.

All payments are processed securely via Worldpay using encrypted systems. We may retain limited transaction details (e.g. payment reference, amount) for accounting and audit purposes.

 

  1. Data Security

We implement appropriate security measures, including:

  • Secure systems and encrypted connections
  • Access controls
  • Regular monitoring and backups

You are responsible for keeping your login details secure.

 

  1. Cookies

We use cookies to:

  • Improve website functionality
  • Remember preferences
  • Analyse usage

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

  1. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Premier Training
Email: info@premiertraining.co.uk
Phone: 01469 515444
Address: 304 Pelham Road, Immingham, DN40 1PT